Ikeja Electric Pledges Full Cooperation as FCCPC Seals Headquarters Over Alleged Consumer-Rights Violations

Ikeja Electric Pledges Full Cooperation as FCCPC Seals Headquarters Over Alleged Consumer-Rights Violations

Ikeja Electric Plc has assured customers and stakeholders that it is fully cooperating with regulators following the sealing of its corporate headquarters by the Federal Competition and Consumer Protection Commission (FCCPC) on Thursday. The commission had shut down the company’s Ikeja office over alleged violations related to consumer rights and service delivery standards.

In a statement issued shortly after the incident, Ikeja Electric confirmed that the FCCPC operatives visited its premises as part of an ongoing investigation into customer-rights concerns. The company noted that it is engaging directly with the commission to address all issues raised, adding that it remains committed to transparency, compliance, and improved service to its over one million customers across Lagos.

According to reports, the FCCPC sealed the facility after receiving complaints from consumers regarding estimated billing, response time to service faults, and alleged infractions linked to customer treatment. The commission stated that the enforcement action was necessary to compel compliance and ensure that electricity users are treated fairly in accordance with the law.

Ikeja Electric, however, emphasized that the visit does not mean it has been found guilty of any wrongdoing. The company stressed that it will continue to provide uninterrupted services from its other operational locations while working swiftly with the FCCPC to clarify any misunderstandings and demonstrate its adherence to regulatory requirements.

The electricity distribution firm also reaffirmed its commitment to addressing customer grievances through its established complaint-resolution channels. It urged customers to remain calm, assuring them that the matter is being handled with urgency and professionalism.

As regulatory scrutiny across Nigeria’s power sector continues to intensify, industry observers say the outcome of this investigation could set a precedent for how consumer-protection laws are enforced against utility providers nationwide.